Refund Policy

Nexus Property Management Software Solutions
www.nexus-property-mgmt-solutions.app

Effective: 22 September 2026
Last updated: 22 September 2026

This is how money comes back. It is written to match Checkout, the 14-day trial, and the Stripe Customer Portal already described in the Terms of Use. It is not legal advice.

The rule

The 14-day trial is the money-back window. After the first paid charge you cancel for the future. You do not unwind a month you already had.

Trial

A trial starts when Stripe Checkout succeeds and a card is saved. It lasts 14 days.

Cancel in the billing portal before the trial ends and you are charged nothing. That is the refund. There is no second paid trial stacked on top of it.

Leaving the tab during Checkout is not a trial and is not a charge.

After you start paying

Subscriptions are monthly and priced by doors, not seats:

• Starter — $29 / month — up to 15 units
• Growth — $69 / month — up to 40 units
• Professional — $169 / month — up to 125 units
• Portfolio — $449 / month — up to 500 units

Cancel any time in the Stripe Customer Portal inside the product. Cancelling stops the next invoice.

**When access ends depends on how you cancel.** The product does not keep its own clock — it follows Stripe. Cancel at the end of the period and you keep the board, the field app and your unit cap until that period closes. Cancel immediately and access ends immediately, including for the days of the month you have already paid for. The portal shows which one you are choosing before you confirm it.

We do not prorate a partial month, and we do not refund the difference on a mid-cycle plan change, except where the portal does that itself. Where Stripe and this page disagree about a specific charge, Stripe is what happened.

Emailing us, calling us, texting, or writing "cancel" in a spreadsheet is not cancellation. The portal is. We will happily walk you through it on the phone, but the click is yours and the portal is what stops the invoice.

If a payment fails

A failed card does not cancel you. The product keeps your history readable and stops new writes until the card is fixed, which you do in the same portal. Nothing is deleted while a subscription is past due.

We do not refund a period you spent locked out by your own failed payment. Fix the card and the desk comes back.

What we will refund

Write from the manager address on the company to nexus.property.mgmt.sftwr.sol@gmail.com, or use https://www.nexus-property-mgmt-solutions.app/contact. Call 843-593-0908 with a question about any of this, but ask for the money in writing — a refund needs a record of what was asked and when. Refunds go back through Stripe to the card that paid, not as cash or credit.

We will refund:

• A duplicate charge
• A charge that posted after you had already cancelled, where the portal shows that cancellation
• A charge we created in error — wrong plan, our bug
• A billing period in which the product was unusable for more than 24 hours in total because of a fault on our side. Not a failed photo upload, not your phone with no signal, and not a platform outage at Vercel, Stripe or Google that took the internet's shoulder out with it

We will also refund the **first paid invoice**, once per company, if you cancel within seven days of that charge.

That one is goodwill, not a right, and it is deliberately mechanical: we do not inspect how much work you did that week before deciding. It exists because a 14-day trial still misses the manager who only opens the app when the first real leak arrives. It applies to the first paid invoice and no other.

What we will not refund

• Time you did not log in
• Deciding to stay on spreadsheets
• A plan that turned out too small because you added doors — change the plan instead
• A month already served, because you cancelled partway through it

If you are leaving, export first. The dispatch board exports to CSV from inside the product, and an invoice prints as a document you can keep. Do that before you cancel rather than after.

How long you have

Ask within 30 days of the charge. Past that we will still look at anything that was our error; we will not reopen a served month.

That window is our own process. It does not shorten whatever rights your card issuer gives you, which run considerably longer.

Chargebacks

If a charge looks wrong, write to us first. We would rather refund a duplicate in a day than argue about it for three months, and we have never refused one.

If you file a chargeback on a month the portal shows you subscribed to and used, we will answer it with that record. That is not a threat, it is what the process is: the card network decides on evidence, and ours is the subscription history and the audit trail on every ticket.

Contact

Nexus Property Management Software Solutions
Savannah / Coastal Georgia
nexus.property.mgmt.sftwr.sol@gmail.com
843-593-0908
https://www.nexus-property-mgmt-solutions.app/contact